Summary: When Doctors Use a Chatbot to Improve Their Bedside Manner

I don’t know what I can say or do to help her in this time.”

In response, Dr. Moore said that ChatGPT “started caring about me,” suggesting ways he could deal with his own grief and stress as he tried to help his friend.

Her situation was dire, and she needed advice about her treatment and future.

In long, compassionately worded answers to Dr. Moore’s prompts, the program gave him the words to explain to his friend the lack of effective treatments:

I know this is a lot of information to process and that you may feel disappointed or frustrated by the lack of options … I wish there were more and better treatments … and I hope that in the future there will be.

That is what happened to Dr. Gregory Moore, who until recently was a senior executive leading health and life sciences at Microsoft, wanted to help a friend who had advanced cancer.

As a result, he said, they may fail to pay attention to “the emotional side of what patients and families are experiencing.”

At other times, doctors are all too aware of the need for empathy, But the right words can be hard to come by.

Source Article

When Doctors Use a Chatbot to Improve Their Bedside Manner

Despite the drawbacks of turning to artificial intelligence in medicine, some physicians find that ChatGPT improves their ability to communicate empathetically with patients.

Read the complete article at: www.nytimes.com