Summary: Deep learning shaping the metaverse

In 2023, we can expect to see deep learning and AI technologies power and scale customer self-service in the metaverse. Businesses will expand the use of AI and automation to route and escalate urgent user issues in real time, ensuring the experience remains seamless. Large language models (LLMs) will play a role in helping brands understand customer needs in these new spaces, as well as generating potential responses to service requests. Self-service powered by deep learning-based AI models can unburden human agents by helping customers sort through straightforward questions more easily, freeing agents up to dig into the more difficult cases.

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Read the complete article at: venturebeat.com